CEIR Sancharsaathi Gov In portal has been launched by Department of Telecommunications (DoT), central government. CEIR Sanchar Saathi portal empowers citizens by allowing them to block and trace stolen/lost mobile phones using IMEI number, unblock recovered/found mobile and even provides know your mobile (KYM) service. This portal empower mobile subscribers, strengthen their security and increase awareness about citizen centric initiatives of central government. Read this article till the end to know how to block your lost / stolen mobile phone through ceir.sancharsaathi.gov.in portal.
Block Lost/Stolen Phone on CEIR Sancharsaathi Portal
Here is the complete process to what to do to block your mobile phone IMEI if it is lost or stolen.
File a report with the police, and keep a copy of the report.
Get a duplicate SIM Card for the lost number from your telecom service provider (eg, Airtel, Jio, Voda/Idea, BSNL, MTNL etc.). This is essential because you will need to provide this as the primary mobile number (OTP will be sent on this number) while submitting the request for blocking your IMEI. Note: As per TRAI’s regulation, SMS facility on re-issued SIMs is enabled after 24 hours of SIM activation.
Get your documents ready – a copy of police report and an Identity Proof must be provided. You can also provide the mobile purchase invoice.
After submitting the form, you will be given a Request ID. The same can be used for checking the status of your request and for unblocking the IMEI in future.
After the successful submission of blocking request, the user’s phone is blocked within 24 hours. After the phone has been blocked, it cannot be used on any network across India. Note: This does not prevent the police from tracking the lost/stolen phone.
The user should unblock the IMEI of their phone only if it has been found and is in possession of the user.
How to Unblock a Blocked Phone IMEI
To unblock a lost/stolen phone’s IMEI, the user has to report to local Police that it is found. After that user can unblock the phone through a form submitted on this website. The procedure to do it is as follows:-
After submitting the form, the IMEI will be unblocked.
Note: If the user has registered the blocking request with State Police, they will have to approach State police to register the unblocking request for their phone.
Know Your Mobile (KYM) at CEIR Sanchar Saathi Portal
Through KYM, you can check the validity of your mobile device even before buying it. IMEI is written on the mobile packaging box. It could be found on the mobile bill/invoice. From your mobile you can check the IMEI number by dialling *#06#, IMEI number will be shown on mobile screen. If the status of the mobile is shown as Black-listed, duplicate or already in use, please avoid buying the mobile. KYM could be used through any of the following 3 methods.
SMS: Type KYM <15 digit IMEI number> from your mobile and send the SMS to 14422.
KYM app:Download the KYM app from Play Store (for Android) or from App Store (for iOS).
CEIR module facilitates tracing of the lost/stolen mobile devices. This also facilitates blocking of lost/stolen mobile devices in network of all telecom operators so that lost/stolen devices cannot be used in India. If anyone tries to use the blocked mobile phone, its traceability is generated. Once mobile phone is found it may be unblocked on the portal for its normal use by the citizens.
